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Help & FAQ

Frequently asked questions

27 answers about the app, your data, counting and more. Search, or pick a topic.

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Free & getting started

Is Jaap Daily really free?
Yes. Everyone gets every feature, on every platform. No subscription, no premium, no ads. Donations are optional and one-time.
Do I need an account?
No. You can use the entire app anonymously and everything stays on your device. Sign-in is only there if you want to back up your practice or sync between devices. We support phone, email, Google, and Apple sign-in.
What's the donation for?
Hosting, App Store fees, design work, and the developer’s tea. There are five amounts to choose from, set by the App Store and Google Play in your own currency. Donations are non-refundable and not tax-deductible. Donating adds a golden wordmark and a small supporter emblem in the app — a thank-you and nothing more. No feature is locked behind it, there is no paid tier, and there never will be.
I donated and the badge isn't showing. Help?
There is no “Restore Purchases” button — donations are one-time offerings rather than subscriptions, so there is nothing to restore. If you donated while signed in, the supporter recognition is tied to your account and follows you to your other devices; sign in on the device where it is missing and give it a moment to sync. If you donated without signing in, it stays on the device you donated from. Still not showing? Write to support@jaapdaily.com with your purchase receipt.

Privacy & your data

Do you collect any data about me?
Yes, minimally. We use Firebase for optional sign-in and for basic app analytics — crash reports, which features are used, what versions we should support. We do not sell data, do not share it with advertisers, and do not use it for marketing. The app itself contains no ads, ever. Read the full breakdown on our Privacy Policy.
Where does my data live?
By default, on your device. The app works fully without any account. If you sign in (phone, email, Google, or Apple), your data syncs to our secure Firebase backend so you can recover or use it on another device. You can stop syncing or delete your synced data anytime from Settings. Separately, you can enable device-level backups — iCloud on iPhone, Google Drive on Android — so your practice data rides along with your phone's own backup. Those backups stay in your iCloud or Drive storage, outside our servers and under your control.
Will my data be shared?
No. The app has minimal, anonymous analytics (Settings → Privacy → "Help improve JaapDaily", on by default, one tap to turn off) — it never sees your name or which naam/mantra you chant beyond a broad language/deity bucket, and it's never used for advertising. There's no leaderboard. There's no ad network. Your jap is yours. If you're signed in, your practice data is stored in Firebase and readable only by your account — we do not read it, sell it, or use it for any purpose other than syncing it back to your devices.
How do I delete my data?
If you use the app anonymously: uninstall the app — this removes all on-device data. Then email support@jaapdaily.com if you want any remote analytics data deleted. If you have an account: go to Settings → Account → Delete Account first — this permanently removes your account and all synced data from our servers. Then uninstall the app. Full instructions at jaapdaily.com/delete-data.
Wait — does this website use trackers? I thought you were privacy-first.
Yes, with consent. The marketing site (jaapdaily.com) uses Google Analytics, Meta Pixel and Yandex Metrica to learn which pages help people and which ads work. All three are off by default; the cookie banner asks before any of them run. That's a different kind of tracking from the app's in-app analytics (Will my data be shared?) — the app's is minimal and anonymous, never used for advertising, and you can switch it off in Settings. We hold a clear line: full marketing trackers are fine on a page where you're shopping, not fine inside a tool you use to sit with a mantra.

Sign-in, sync & offline

What is cloud sync and how does it work?
Cloud sync keeps your sessions, streaks, custom naams, and settings in sync across all your devices where you are signed in. It uses Firebase (a Google cloud service) and your data is encrypted in transit and at rest. Sync is opt-in — it only activates when you create an account. If you sign out on a device, that device stops syncing but keeps its local copy. Deleting your account removes all synced data from our servers.
Which sign-in methods are supported?
Phone number (OTP), email and password, Google Sign-In, and Sign in with Apple. All four are available on both iPhone and Android.
Sign-in is optional — why?
Because accounts create surfaces — for breaches, for tracking, for friction. A daily devotional app should be a quiet tool. Anonymous mode remains the default and always will be. Sign-in exists only for people who genuinely want their practice history to follow them across devices. If that's not you, you'll never be asked to sign in.
Does it work offline?
Entirely. Counter, history, insights, watch sync — all local. For signed-in users, sessions recorded offline queue and sync to Firebase when you reconnect. You never lose a count, even without internet.

Counting & practice

What's an Anushthan?
A vow to repeat a mantra a fixed number of times — often 1.25 lakh, 11 lakh, or 11 crore. The dual-counter mode in Jaap Daily lets you track a naam and a mantra in parallel without losing your place in either.
How does the streak work? Will travel break it?
The streak counts every calendar day you hit your daily goal in your local time. We use calendar-day arithmetic, not 24-hour math, so daylight-saving and timezone changes don't silently shorten your streak. (This is a real bug we fixed in V1 — many japa apps still have it.)
Can I add jap counts I did offline, like on a mechanical counter or mala?
Yes. Open the app, tap the "+" icon on the counter screen, enter your count, and save. Your daily total, lifetime total, mala progress, and streak all update as if you had tapped each jap individually. If you use Anushthan mode (naam + mantra together), you can log both counts in one entry. From the History tab, you can also backfill sessions for past days up to 30 days ago — if you forgot to log yesterday, your streak will repair itself when you backfill the missing day.
Can I count without looking at the screen?
Yes — you don't have to look at the screen. Enable "Volume button counting" in Settings → Counting: Volume Up counts each jap, Volume Down undoes the last one, so you can chant with your eyes closed. The app does need to stay open with the screen on — turn on Keep Screen Awake so it won't dim — and counting pauses whenever the app is in the background or the screen is off. Available on both iPhone and Android. Off by default; you opt in. For counting with the screen fully off, an Apple Watch keeps counting while your iPhone is locked and syncs when they reconnect (iPhone only). One detail worth noting: JaapDaily counts at every volume level, including when the volume is already at maximum or minimum — many apps stop registering presses at the extremes.
Can I move the bead ring to a different position on screen?
Yes. Go to Settings → Counter and enable "Drag mode." While Drag mode is on, press and drag the bead ring to any position — it stays within the screen edges. Your position is saved automatically and restored every time you open the app. Use "Reset position" to re-centre the ring. Note: Drag mode is unavailable in Anushthan (dual-counter) mode — the split layout uses both halves of the screen, leaving no room to reposition either ring.

Naams, texts & modes

Can I add a custom naam?
Yes. The plus icon in the naam picker opens a free text field. Type the naam in any script — Devanagari, Tamil, Bengali, Roman transliteration, anything. It's stored exactly as you typed it and never touched by translation logic. Custom naams save on your device (and sync if you're signed in). They sit under “Your naams” in the picker, where each one has a delete option; if you delete the naam you were counting, the app falls back to its default.
What's Karaoke Mode?
Karaoke Mode highlights your naam or mantra one line at a time as you tap, like lyrics keeping pace with the count — the same for a short naam or a longer mantra. It's an alternate view to Anushthan's dual-counter split, not an addition to it: turning one on turns the other off.
What's Sangrah?
Sangrah is our library of Chalisa and Aarti texts — 114 in all: 51 Chalisas and 63 Aartis. Hanuman Chalisa, Durga Chalisa, and Om Jai Jagdish Hare are bundled in the app and always available offline; everything else downloads on demand and stays cached on your device until you remove it. Read at your own pace with Devanagari, Roman transliteration, or English meaning, and turn on gentle background music for Aartis, with a mute toggle. Favorites sync the same way your Naam and Mantra favorites do.
How are the Aarti and Chalisa texts verified?
Before we publish a text, we compare at least two independently transcribed sources — not two pages that just repeat the same upload — and we weigh different mediums (a recording checked against a printed edition, for instance) over a pile of copies that all trace back to one source. If a text doesn't have sourcing that clears that bar, we leave it unpublished rather than guess. Every entry in Sangrah has a "Report an issue" link if a line looks off to you. Full detail on our editorial policy page.
Can I hide the naams I don't chant?
Yes. Every built-in naam has a hide toggle, and hidden naams drop out of your list. The one exception is the naam you're counting right now — it stays visible even when hidden, so you always know what the counter is counting. Nothing is deleted: “Hidden naams — manage” brings any of them back whenever you want, and the naam catalogue itself is untouched. Naams you added yourself get a delete option instead of hide.

Devices, languages & wallpapers

What happens on Apple Watch when my phone is off?
The watch keeps counting locally. When the phone reconnects, the counts merge into the day's total.
Is there a Wear OS version for Android?
Not yet — the Apple Watch app is available today, and a Wear OS companion app for Android watches is planned but not yet available.
What languages are supported?
Twenty: English, Hindi, Gujarati, Tamil, Telugu, Kannada, Marathi, Bengali, Punjabi, Malayalam, Odia, Assamese, Urdu, Sanskrit (Roman), Japanese, Russian, Spanish, French, German, Indonesian. The naam text itself is never translated — only the app interface.
Can I use my own wallpaper?
Yes. Jaap Daily lets you set a custom Focus mode background from your photo library — a still photo or a video — for naam and mantra sessions. Go to Settings → Select Wallpaper → choose a photo or video. A video wallpaper is stored on that device only; it doesn't sync or share to your other phones, tablets, or Apple Watch, so you'll need to set one separately on each device. We are also adding more curated deity wallpapers in upcoming app updates, free for all users.

Still have a question?

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Bug reports, feature ideas, a naam you'd like added, or a donation that didn't register — we'll help.

support@jaapdaily.com Visit the Support page →

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